Knowledge base

• Ordering & Payments

  Ordering & Payments

  • Where Is My Order?
  • Katapult Policies
  • What are your current discounts and promotions?
  • I forgot my password
  • Where can I find my installation guide?
  • Do you have a Dealer program?

  See all 21 articles

• Returns

  Returns

  • What is your return policy?
  • Where is my refund?
  • How do I start a return?
  • I have not received my return tag. How long does it normally take?
  • Best Practices for Submitting Photos Through Our Returns Portal
  • My product is missing hardware, what do I do?

  See all 11 articles

• Shipping

  Shipping

  • How does Freight Shipping work?
  • My package is lost/damaged, what now?
  • Do you offer free shipping?
  • Do you ship internationally?
  • What shipping methods do you use?
  • What is shipping assurance?

  See all 8 articles

• Warranty

  Warranty

  • How do I file a claim for an extended warranty?
  • What is an extended warranty?